TV99 Privacy Policy — Your Data Secured with Us

TV99 (referred to as "we", "the platform", or "TV99") is a trusted online gaming and betting platform in Bangladesh. We believe your privacy is a fundamental right — not something to be traded for convenience.

This Privacy Policy ("Policy") explains what information TV99 collects, why we collect it, how we keep it secure, and what rights you have. We've written it in plain, straightforward language — not legal jargon — so you can actually understand it.

This policy applies to the TV99 website, mobile app, and all associated services. Continuing to use TV99 constitutes acceptance of this policy. If you have any objections to its terms, please contact our Help Center let us know.

TV99 only collects information necessary to provide its services. We never collect excessive or unnecessary data.

How we collect your data:

• Direct: Information you provide yourself at the time of registration.
• Automatic: Through cookies and tracking tools used during your time on the platform.
• Third parties: From payment providers or KYC services (for verification purposes only).

TV99 uses collected data only for specific purposes. We never sell your information or use it for advertising.

• Account Management: Registration, login, and profile management.
• Payment Processing: Deposit, withdrawal, and transaction verification.
• Security Assurance: Fraud prevention and account security.
• Customer service: Troubleshooting and customer support.
• Service Improvement: Analyzing and improving platform performance.
• Legal Compliance: Meeting regulatory requirements.
• Personalized experience: Showing you content tailored to your preferences.

TV99 follows industry-leading standards to protect your data. Our security operates across multiple layers.

• 256-bit SSL Encryption: All data transmissions are protected with the highest standard of encryption.
• Data Masking: Sensitive portions of stored data are masked.
• Access controls: Only authorized personnel have access to specific data.
• Firewall & IDS: Advanced systems to prevent unauthorized access.
• Regular Security Audits: Regular system audits by third parties.
• Backup & Recovery: Regular backups are performed to keep your data safe.

TV99's servers are hosted with internationally recognized cloud service providers that comply with ISO/IEC 27001 security standards.

TV99 does not sell your personal data or share it with third parties for commercial purposes. However, limited data may be shared in certain circumstances.

• Payment Provider: bKash, Nagad, bank, and others — only the details needed to complete transactions.
• KYC Service: Contracted verification providers for identity verification.
• Legal authorities: When required by a court order or a lawful request from a regulatory authority.
• Anti-Fraud System: Software used for fraud prevention.

Before sharing any data with a third party, that party is contractually required to comply with TV99's privacy standards.

TV99 uses cookies to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To understand which pages are used most frequently.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

TV99 does not use cross-site tracking cookies or third-party advertising cookies.

As a TV99 user, you have the following rights, and we are committed to upholding every one of them.

TV99 is strictly committed to protecting the privacy of users under 18. We never knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• Accounts suspected of being underage are suspended immediately.
• Parents or guardians can notify TV99 about their child's account.
• Any such accounts found will have all associated data permanently removed.

Parents are encouraged to keep parental controls active on their child's devices.

TV99 does not keep your data indefinitely. Each type of information has a defined retention period.

• Account Information: 5 years after account closure (for legal compliance).
• Transaction Data: 7 years (as required by financial regulatory authorities).
• KYC Documents: 5 years after verification.
• Cookie and session data: 30 days to 1 year.
• Support conversations: 2 years after resolution.

In the event of a security breach, TV99 will take the following steps.

1. Investigation begins as soon as an incident is identified.
2. Affected users will be notified via SMS or email within 72 hours.
3. Immediate action taken to limit any damage.
4. Notifying the relevant authorities (where required by law).
5. Publishing a full investigation report and putting preventive measures in place for the future.

TV99 never conceals security incidents. We believe transparency is always the best policy.

TV99 may update this Privacy Policy from time to time. To ensure transparency around any changes, we follow the process outlined below.

• An SMS will be sent to your registered mobile number before any major changes.
• The "Last Updated" date at the top of the page will reflect any changes.
• Previous versions are available upon request.
• New policies take effect 7 days after announcement.

Minor changes (such as spelling corrections or language clarifications) may not require a separate notification.

For any questions, concerns, or requests regarding this Privacy Policy, please contact TV99.

• Email: privacy@tv99.biz (dedicated privacy contact address)
• General Support: support@tv99.biz
• Live chat: Help Center Available 24/7 from the page

We will respond to privacy-related requests within 30 business days.