TV99 Terms & Conditions — Transparent, simple & in Bengali

TV99 (hereinafter referred to as the "Platform" or "we") is an online gaming and betting platform operated for users in Bangladesh. These Terms and Conditions ("Terms") apply to the TV99 website, mobile app, and all associated services.

These terms are written in plain English so every user can understand them easily. TV99 believes in full transparency — that's why we've chosen clear, straightforward language over complex legal jargon.

• These Terms & Conditions constitute a legally binding agreement between TV99 and the user.
• By using the platform, you automatically agree to these terms and conditions.
• If you object to any of these terms, please refrain from using the platform.
• TV99 reserves the right to update or modify these Terms & Conditions at any time.

To create an account on TV99, you must provide accurate and complete information. Accounts registered with false details may be suspended at any time.

• One Account Policy: Only one account per person is allowed. If multiple accounts are found under the same individual, all accounts will be closed.
• Accurate Information: You must provide your full name, address, mobile number, and date of birth accurately.
• Account Security: Keeping your password confidential is your responsibility. We strongly advise against sharing it with anyone.
• Transfers Prohibited: Buying, selling, or sharing your account with others is strictly prohibited.
• KYC Verification: National ID verification is required for withdrawals above a certain amount.

After account registration, TV99 may request additional verification information at any time. Failure to cooperate may result in a temporary account suspension.

TV99 strictly prohibits underage gaming. This is not just a legal requirement — it is our ethical responsibility.

• Your age must be declared at the time of registration.
• TV99 may request identity verification documents at any time.
• A note for parents: please block TV99 access on devices used by children.
• If you know someone underage who is using the platform, please report it to support@tv99.biz.

All financial transactions on TV99 are handled securely and transparently. Compliance with the following terms is mandatory.

• Transactions from your own account: All payments must be made from a registered payment method in your own name.
• Third Parties Prohibited: Depositing or withdrawing from another person's account is strictly prohibited.
• Transaction History: All transactions are recorded and may be verified if required.
• Suspicious Transactions: TV99 reserves the right to investigate any transaction flagged as unusual or suspicious.

TV99 does not charge any deposit or withdrawal fees. However, charges from your payment service provider may apply.

TV99 bonuses and promotional offers are a benefit for our users. However, each bonus comes with specific terms that must be followed.

• Welcome Bonus: Available to new members only, once per person.
• Wagering Requirements: To withdraw after receiving a bonus, you must complete a minimum number of wagers. Wagering requirements typically range from 5x to 30x.
• Bonus Validity: Every bonus has an expiry date. Any unused bonus will be cancelled once it expires.
• One Member, One Bonus: Multiple bonuses from members of the same household or the same device are strictly prohibited.
• Bonus Abuse: If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

All games on TV99 operate using internationally certified RNG (Random Number Generator) systems. Every outcome is completely random and impartial.

• Fair Play: TV99 is regularly audited by independent third-party auditors to ensure fair gaming.
• Game Results: Results displayed at the end of a game are final. Outcomes are not changed except in cases of technical error.
• Betting Rules: Once a bet is placed and confirmed, it cannot be changed or cancelled.
• System Error: If a technical error is detected in any game, TV99 reserves the right to void that round and refund the wager.
• Live Betting: Odds in live matches update in real time. The odds at the moment your bet is confirmed are final.

The following actions are strictly prohibited on the TV99 platform. Violations may result in immediate account suspension and potential legal action.

• Creating or managing multiple accounts.
• Using bots, scripts, or automation software.
• Providing false information or manipulating the system to obtain bonuses.
• Money laundering or processing funds from illegal sources.
• Attempting to hack or gain unauthorized access to another member's account.
• Exploiting vulnerabilities or bugs in the game system.
• Harassing or threatening other members.
• Unauthorized use of TV99's intellectual property.

TV99 may temporarily suspend or permanently close an account under the following circumstances.

• Terms Violation: Violating any clause of these terms.
• Verification Failure: Failure to cooperate with KYC or age verification.
• Suspicious Activity: On suspicion of fraud or money laundering.
• Your Request: The user wishes to close their account voluntarily.
• Extended Inactivity: The account has been inactive for more than 12 months.

If an account is closed, the user has the right to withdraw any available balance (excluding bonuses), provided the closure was not due to a terms violation.

TV99 firmly believes that gaming is a form of entertainment, not a livelihood. We are committed to fostering a culture of responsible gaming.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can self-exclude for a set period at any time.
• Reality Check: Your gaming statistics will be displayed at regular intervals.
• Support Links: Professional support will be arranged if needed.

If you feel that gaming is having a negative impact on your life, don't wait — contact TV99's Responsible Gaming Visit the page or contact support directly.

TV99 takes user privacy seriously. We adhere to the following policy.

• Personal information is used solely for the purpose of providing our services.
• Your information is never shared with third parties unless required by law.
• All data is secured with 256-bit SSL encryption.
• You have the right to request that your data be deleted.

For more details, visit our Privacy Policy Read it.

TV99 aims to prevent disputes entirely. Should an issue arise, we resolve it through the process outlined below.

1. Step 1: Describe your issue and Help Center Reach us via live chat or email.
2. Step 2: The TV99 support team will respond within 48 hours.
3. Step 3: Unresolved issues will be escalated to higher authorities.
4. Final Step: Neutral mediation is available if both parties agree.

In disputes regarding game outcomes, server logs will be treated as the final and definitive evidence.

TV99 may update these terms at any time. The following policy applies to any such changes.

• Notification: An SMS will be sent to your registered mobile number before any significant changes.
• Effective Date: New terms take effect 7 days after they are announced.
• Objection: If you object to the updated terms, you will have the option to close your account before they take effect.
• Continued Use: Continued use of the platform after any changes will be considered acceptance of the updated terms.

Last Updated: January 2026 | Effective Date: January 1, 2026